Payment method

Below you will find a simple overview of the payment methods and how exactly they work.

Bank Transfer (Proforma Invoice)

After submitting your order, you will receive a proforma invoice by email.
You make the payment according to the details on the invoice (IBAN, BIC/SWIFT, reference number).
Once the payment is credited to our account, we issue the tax invoice and prepare the goods for dispatch.
We usually dispatch goods within 1–2 business days after payment.

Credit Card, Apple Pay, Google Pay

Select “Credit Card, Apple Pay, Google Pay” in the checkout.
After confirming your order, you will be redirected to the secure payment gateway.
Choose your preferred payment method (credit/debit card, Apple Pay, Google Pay).
We accept common debit and credit cards (e.g., Visa, Mastercard).
After a successful payment, we immediately begin preparing your order.

Payment via PayPal Account

Select “PayPal” in the checkout.
After confirming your order, you will be redirected to the PayPal login page to confirm your payment.
You can use your PayPal balance or a card saved in PayPal.
After payment, we start processing your order.

Secure Online Payments

All communication with our webshop takes place via secure encrypted connection (HTTPS).
Card and wallet payments are processed by the certified payment gateway.
We do not store card details – only the payment gateway handles them.
PayPal payments take place in the secure PayPal environment.

Tax Invoice for the Order

A tax invoice with all required details is issued for every order.
Prices are usually shown without VAT; the exact VAT amount is always visible in the cart and order summary.
Detailed VAT information is available in the General Terms and Conditions.

Refunds in Case of Cancellation or Returned Goods

If an order is cancelled or goods are returned, we refund the payment using the same method used for the original payment whenever possible.
For card / Apple Pay / Google Pay payments, refunds are processed through the gateway back to the original card or wallet.
For PayPal payments, the refund is sent to your PayPal account.
For bank transfers, we refund the amount to the bank account you provide.

Detailed information about delivery and payment terms can be found in the General Terms and Conditions of our webshop hotelum.eu.